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DMPLAY HELP GUIDE

Reset a forgotten password

A visual guide to the phone reset form and verification code flow.

Step-by-step instructions

  1. From the login screen, select Forgot password.
  2. On Phone Reset, enter the phone number linked to the account.
  3. Choose a new password and repeat it in Confirm new password.
  4. Request the verification code using Send and enter the code received.
  5. Review the agreement and select Reset.
Important information

Never give an OTP or password to a supposed support agent. The screenshot demonstrates a phone reset; other reset methods are not verified.

Reference screenshots

Screenshots are examples supplied for this guide. Sensitive personal information and payment references are removed.

Phone reset screen
Phone reset screen